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WHISTLER BLACKCOMB

  /  WHISTLER BLACKCOMB

OVERVIEW

Employment at Whistler Blackcomb

Summer Season 2023 – (May – October) = FULL

Winter Season 2023/24 (Start of Nov until end of April) = OPEN

 

Want to live in Whistler? Want to land a job with Whistler Blackcomb before you leave? We can help with that‎!

  • Winter Season: Early November – late April
  • Summer Season: May – October
  • Multiple Seasons: Opportunities to say both seasons. Second seasons are based on past performance. As long as you have a good relationship with your employer they will always want to keep on their existing staff. Most people stay at least 12 months, if not the full 2 years.
  • Province: British Columbia
  • Accommodation: For the majority of roles – allocated by department managers
  • Min age: 19
  • Jobs: Lift Operations, Tube Park, Various Food & Beverage roles, Retails, Retail,, Ski School Sales, Guest Services, Ticket Sales, Base Area Ops
  • Nations eligible to apply: Anyone eligible for a Canadian Working Holiday Visa
  • Interview locations: Online or in person in AUS/NZ
* Housing is provided and allocated by departments managers. The earlier you are on board and fill in the housing forms the higher chance you have of securing housing. 

DEPARTMENT AREAS - FREQUENTLY ASKED QUESTIONS

FOOD & BEVERAGE FAQ’S

What does Food and Beverage look like at Whistler Blackcomb?

Our Food and Beverage team is one of the largest departments at WhistlerBlackcomb and is broken up into Front of House and Back of House positions. Front of House roles cover everything that happens in the dining room, and Back of House roles cover serving guests at a station and prepping food. The environment is fast paced, high volume and over the course of your work week Front of House employees will rotate through a variety of roles- busier, cashier, barista, dishwashing, washroom checks and greeter. Back of House rotate between working different food stations and prepping food. Both Front of House and Back of House roles involve guest interaction.

How many locations do we have?

We have a combination of Quick Serve and Full Serve restaurants located from the Valley to the top of both mountains. In total there are 15 locations across the two mountains- Whistler Mountain and Blackcomb Mountain. Our largest restaurant The Roundhouse Lodge seats over 2,000 guests and our smaller huts seat closer to 50 guests. Our Quick Serve Restaurants are best described as cafeteria style dinning where guests order from different food stations and then pay at a central cashier followed by finding their own seats. In the Summer our guests are sightseers, hikers and mountain bikers.

What do the shifts look like?

With the exception of the Bars, our locations are open during the day as that is when the mountain is open. Start times can be as early as 7am and everyone is off the hill by 5pm at the absolute latest. Full Time employment consists of 5 days a week (min 35 hours/week) and Part Time employment consists of 3 days a week (15 hours/week). We are a department that works together so you may find yourself working across multiple locations over the course of the season. If there are not full time hours within Food and Beverage there is opportunity to work across other departments as well- ie: Base Area Ops, Retail Rental, Product Sales and Services. We do our best to create set schedules so employees can get into a routine and at the beginning of the season we ask what your schedule preferences are. There will be times of the year that the schedule might change due to increased business volumes, but we do our best to keep it consistent.

What does the job look like on a day to day?

Each shift begins with a pre shift where everyone who is working gets together to meet with one of the Managers on Duty for the day. They will go over a safety spotlight for the day, anticipated business volumes, recognition, up coming events and anything else you need to know to set employees up for a successful day. This is also when job roles will be assigned for the day. After pre shift it’s a quick spot check of the building, maybe a vacuum and it’s go time! Guests arrive as early as 9am and food is served for the duration of the day. During the shift the tasks below will be preformed. The Manager on Duty will assign breaks throughout the day and there is 30 minutes for lunch, which is free! Back to work for the remainder of the day. Once the mountain closes it’s time to reset for the next day, perhaps another vacuum and download for the end of the day.

What are the daily tasks?
  1. Bussing: clearing and wiping down tables, taking anything left on the table to the rack and rolls which will later be sorted. Fun fact as a company we have a bold sustainability goal: to achieve a zero net operating footprint by 2030. This means you will not find a trash can in our restaurants and everything is sorted to help achieve this goal.
  2. Cashier: taking payments for purchases
  3. Barista: making speciality coffees and processing payments
  4. Greeter: greeting guests as they arrive into locations and assigning shifts. Currently we are also checking vaccine status as directed by Public Health Order
  5. Dishwasher: help maintain the sorting area in the back of the kitchen and running dishes through the dishwasher as required
  6. Washroom Checks: routinely going through washrooms to ensure supplies are stocked and the facility is clean
  7. Back of House: preparing food for the day (making sandwiches, salads, fruit cups) serving food and operating the grill
What is your time off policy?

Typically we do not allow time off during our peak season- ie: Christmas, Presidents Week, Easter, and Spring Break as it is our busiest time. We recognize that employees are in Whistler to experience all that the town and environment has to offer so we will try to accommodate days off, but please remember the season is only 6 months and not all time off can be accommodated.

What is the housing situation like?

We have 3 staff housing locations, two in the Village area and one just south of Creekside. Housing is on a first come, first served basis. Current rates start $13.33/ night to $21.78/ night. Please note these rates will go up 3% in the fall.

Perks being part of the FB team?

Amazing group of people from all over the world. Free shift meal while working, 50% off food while not working, one of the largest departments on the hill, options to work at a ski in, ski out location, variety of location sizes-anywhere from 8 staff to over a 100 staff depending on the restaurant size.

Do I need previous experience in order to work in FB?

Nope! We don’t expect anyone to come in to the department with previous experience. Our environment is very unique and appreciate that people come to Whistler with a diverse employment background. Our company has extensive departmental specific training that occurs before the first day, as well as on the job training. All we ask is you come with a keen attitude and a willingness to learn.

What’s it like living in Whistler?

It really is the best. And if you think Summer is great wait till winter comes along. It’s a very common phrase in Whistler to hear ‘I came for a season and am still here 5 years later’. There is always something to do and the scenery is second to none. Whistler is a lot of fun but it is expensive so plan accordingly. The wage for our entry level positions in $15.20/hour and paychecks are every two weeks.

LIFT OPS FAQ’S

What is the Lift Ops department?

We are the people who operate the lift system at WB! Our number one role is the safe loading and unloading of guests on our gondolas, carpets, T-bars and chair lifts. We work very closely with many departments, including Lift and Electrical Maintenance and Patrol.

How many locations do we have?

We have a combination of Quick Serve and Full Serve restaurants located from the Valley to the top of both mountains. In total there are 15 locations across the two mountains- Whistler Mountain and Blackcomb Mountain. Our largest restaurant The Roundhouse Lodge seats over 2,000 guests and our smaller huts seat closer to 50 guests. Our Quick Serve Restaurants are best described as cafeteria style dinning where guests order from different food stations and then pay at a central cashier followed by finding their own seats. In the Summer our guests are sightseers, hikers and mountain bikers.

What do the shifts look like?

With the exception of the Bars, our locations are open during the day as that is when the mountain is open. Start times can be as early as 7am and everyone is off the hill by 5pm at the absolute latest. Full Time employment consists of 5 days a week (min 35 hours/week) and Part Time employment consists of 3 days a week (15 hours/week). We are a department that works together so you may find yourself working across multiple locations over the course of the season. If there are not full time hours within Food and Beverage there is opportunity to work across other departments as well- ie: Base Area Ops, Retail Rental, Product Sales and Services. We do our best to create set schedules so employees can get into a routine and at the beginning of the season we ask what your schedule preferences are. There will be times of the year that the schedule might change due to increased business volumes, but we do our best to keep it consistent.

What does the job look like on a day to day?

Our job is physically active – you’ll be outside experiencing all that the Canadian seasons have to offer and it can range from extremely cold to very hot so you’ll need to bring lots or different layers and sunscreen!! In any season you could be moving snow (although less likely in the summer it’s not impossible) and all gondolas require consistent sweeping, wiping and litter picking. We expect you to be standing at all times, outside the lift huts and ready to assist with guests and engage with them. Working in the Bike Park is also physically demanding, you’ll be unloading downhill bikes from our custom carriers for about 8 hours a day. We do not allow our operators to listen to music while on the job so you need to be self-motivated.

What does the season look like?

For Lift Ops, we do not close between winter and summer transition. The winter season officially ends April 18th, and we move immediately into spring skiing operations from April 19th. The Whistler Bike Park is currently planned to start operating for summer from mid-May (dates to be confirmed), and finishing up early October. Our summer season for Lift Ops is May-October, with peak times being July to August. Crankworx will also be back in Whistler this year, and is running from August 5-15 – this is a huge international bike festival and competition that brings thousands of guests to our resort.

What is your time off policy?

We do not allow time off from June 26 – September 6. Time off outside of those dates is subject to approval from your supervisor and will be assessed against our business and staffing levels. Summer is short, super sweet and busy and we need our whole team! (You still get three days off a week though!).

What is the housing situation like?

We have 3 staff housing locations, two in the Village area and one just south of Creekside. Housing is on a first come, first served basis. We do our best to put everyone into a staff bed that requests it, but cannot guarantee. We will be able to tell you very quickly though what the situation is like, as we are provided a set allocation of beds for our department.

Is there a uniform?

Yes! We provide 2 polo shirts from the North Face (will be switching to Helly Hansen for 22.23 season), as well as schpants!! These are pants that can zip off into shorts ☺ we provide 2 pairs of these, and you can also get a sun hat and rain jacket. For winter we provide outer layers (jacket and pants) a puffy mid-layer and a warm hat.

RENTAL & RETAIL FAQ’S

What VRR stands for and what we do?

VRR stand for Vail Resorts Retail .We look after all of our guest’s retail and equipment rental needs.

How many locations do we have?

In summer we operate 24 retail/rental locations In winter we operate 45 retail and rental locations

What do the shifts look like?

With the exception of the Bars, our locations are open during the day as that is when the mountain is open. Start times can be as early as 7am and everyone is off the hill by 5pm at the absolute latest. Full Time employment consists of 5 days a week (min 35 hours/week) and Part Time employment consists of 3 days a week (15 hours/week). We are a department that works together so you may find yourself working across multiple locations over the course of the season. If there are not full time hours within Food and Beverage there is opportunity to work across other departments as well- ie: Base Area Ops, Retail Rental, Product Sales and Services. We do our best to create set schedules so employees can get into a routine and at the beginning of the season we ask what your schedule preferences are. There will be times of the year that the schedule might change due to increased business volumes, but we do our best to keep it consistent.

What does the job look like on a day to day?

The job will include working daily helping our guests with their retail and rental needs which can range from selling in our of our branded stores such as the Salomon and North face stores, selling retail and renting valley bikes in our hotel stores or retailing in one of our bike primary stores for summer.

What does the season look like?

For VRR, we do not close between winter and summer. We stay open and transition our stores to summer and bike product while we remain open. Our official summer season for VRR is May-October, with peak times being July to August. Crankworx will also be back in Whistler this year, and is running from August 5-15 – this is a huge international bike festival and competition that brings thousands of guests to our resort.

What is your time off policy?

Typically we don’t allow time off during June-August due to the volume of our operations. Our scheduling platform does enable you to swap shifts with other staff members though, and put shifts up to have covered as well.

What is the housing situation like?

We have 3 staff housing locations, two in the Village area and one just south of Creekside. Housing is on a first come, first served basis. We do our best to put everyone into a staff bed that requests it, but cannot guarantee. We will be able to tell you very quickly though what the situation is like, as we are provided a set allocation of beds for our department.

Is there a uniform?

Yes! Depending on your store location you will either receive our resort wide standard uniform or a specialty brand uniform in you are in a branded store. This will include 2 shirts, a pair of pants/shorts and a pair of staff shoes.

BASE AREA OPERATIONS FAQ’S

What is Base Area Operations (BAO)?

BAO is a department made up of 3 different aspects – Cleaning/Janitorial, Roads & Parking + Snow Removal.

How many locations do we have?

In summer we operate 24 retail/rental locations In winter we operate 45 retail and rental locations

What are the daily tasks expected of me and where do I work?

Daily tasks vary depending on which aspect of BAO you are primarily working (and choose). You could be managing traffic, parking lots, shovelling snow or cleaning guest/employee areas.
While we meet in one location for a pre-shift meeting each day, we work across all base locations of Whistler Blackcomb, stretching over 8kms!

What is the schedule structure for BAO?

The best schedule – 4x10hr shifts with 3 days off a week (and in a row)!  We also have set schedules in place so you can plan your time off activities with ease.

What shifts are available with BAO?

6am – 4:30pm (winter) / 7am – 5:30pm (summer)
3pm – 1:30am (winter only. Cleaning/janitorial only)
5pm – 3:30am (winter only. Cleaning/janitorial only)

You’ve mentioned winter and summer separately – what’s the difference?

Winter we have a lot more demand on our department from a roads & parking and a snow clearing perspective. Lots of ski area = lots of people = lots of vehicles = lots of snow clearing!
Summer activities show a reduced demand on roads and parking (and no snow clearing) but that doesn’t mean the work stops – we clean buildings, have parking lots to manage, ensure outside grounds look great and the sense of arrival is on point!

Does this mean I’m working outside?

Shifts during the day, yes.
Shifts during the evening are focused primarily on cleaning – mostly inside.

Is there a uniform?

Yes! Depending on season, we provide you with polo shirts, work pants, mid-layer/jacket, hat/toque (winter also includes outdoor waterproof jacket and pants). You are expected to provide your own footwear.

What is the pay, perks and benefits?

Starting wage of $15.20 per hour. 1 Free meal with every shift. Staff housing options.

WAREHOUSE FAQ’S

What are the shifts?

Warehouse shifts are 4 x 10 days a week

What days does the warehouse operate?

Warehouse is open Monday – Saturday.

What does the warehouse role involved?

Job roles are located indoors, picking replen, receiving new product and cycle counting.

What are the benefits?

Warehouse is the place to work if you are self-motivated and enjoy working alone.

Where is the warehouse located?

The warehouse is a 15 minute bus ride away from the village in function junction

How do I get to the warehouse?

You need to purchase a bus pass to get to the warehouse which is $50 / month ( you must pay for your own bus pass)

What are the staff benefits?

You receive a ski pass as a Vail Employee

STAFF ACCOMMODATION*

All house residents must be Whistler Blackcomb employees and are filled on a first in best dressed basis

  • A damage deposit of $215 and the first 30 days user fee are required at check-in. HOUSE only accepts a credit card payment for the damage deposit. NO EXCEPTIONS.
  • Credit card and debit card can be used for other payments. Sorry, NO personal cheques. Once working for the mountain, rent will come off your paycheck every two weeks.
  • We have a minimum stay of two weeks. We reserve the right to withhold any money paid for the initial two week period if a resident checks out or is asked to leave during this time.
  • Individuals who are unsuccessful at finding employment with Whistler Blackcomb, second season staff members and those who are not making full-time hours, may be asked to leave HOUSE to create room for Whistler Blackcomb first season, full-time employees. If occupancy permits, HOUSE will accommodate as many individuals as possible as long as all first-season, full-time employees who need housing have been accommodated.

* Housing is allocated by department managers. The earlier you are on board and fill in the housing forms the higher chance you have of securing housing. 

Frequently Asked Questions

Can I move into House before I start work with Whistler Blackcomb?

You have to have been offered, and accepted, a full-time job with Whistler Blackcomb to live in HOUSE during the winter season. Once you have accepted your full-time job, you can move into housing a maximum 7 days before your start date.

What type of room will I be assigned?

You can check out all our different room types, In the Locations section down the page. All of our apartments are shared, with generally 2-4 people per room in bunk beds or singles.

What are the perks of living in Whistler Blackcomb staff housing?
  • Housing in Whistler is by far the hardest thing to secure in town. Staff housing offers fantastic locations and social environments to live with other Whistler Blackcomb Staff members at a subsidised cost.
  • Besides our 14-night minimum stay, we have no leases, and you are free to check out at any time.
  • We have a 24-hour on-call maintenance team, as well as a cleaning team that make sure each unit is fully cleaned and ready before you move in at the start of the season.
  • Our office is open seven days a week, to answer all your questions, and help with any issues that may arise. On every level of each building, you will find a House Advisor.
  • These individuals are on-call overnight to deal with lockouts, noise complaints, or anything that arises after the office closes at 6:00 pm. You will be living with our Whistler Blackcomb employees, who are here to make the most of their season, and have an awesome winter!
What happens when I am ready to move out?

You only need to give 2 weeks notice when you are ready to leave. Just head to the Staff Housing office to arrange this when you are ready.

SUMMER RATES

Brio – $262 – $310 CAD Fortnightly

Glacier – $189 – $209 CAD Fortnightly
Westside – $262 – $310 CAD Fortnightly

 

House Summer Rental Conditions

  • All residents must pay a $215 damage deposit and first 30 days user fees to move in.
  • The damage deposit must be paid on credit card – NO EXCEPTIONS –The damage deposit will be debited off the credit card at check-in and refunded back onto this card 7 – 14 days after check-out.
  • The 30-day user fees can be paid by cash, debit or credit card. We do not accept personal cheques of any kind.
  • The first two weeks user fees are non-refundable.
  • All units are equipped with a lounge, bathroom and kitchen except for Bluevault building units with three single bedrooms. These units contain a bathroom, kitchenette and no lounge.
  • Linen packages consisting of a pillow, pillowcase, two sheets, towel, mattress protector blanket are included in your user fees. They are given out at check-in and must be returned upon check-out.
  • Smart cards are used to do laundry in our facilities provided on the first floor of each building. The cost is $5.00 to purchase a card and credit can then be bought from the reloading machine located outside the office. There is also a reloading machine in Brio and Westside.
WINTER RATES

Brio – $262 – $310 CAD Fortnightly

Glacier – $189 – $209 CAD Fortnightly
Westside – $262 – $310 CAD Fortnightly

 

 

What’s included:

  • All of our apartments and houses are fully furnished.
  • Linen. A towel, pillow, pillow case, mattress cover, flat sheet, fitted sheet and blanket.
  • Cable is included at the Glacier, Brio, and Westside locations.
  • Each unit is equipped with a phone jack, and payphones are available for use in each building. Phone service is not included in units. A TELUS account can be set up at the expense of the resident.
  • Hydro (utility power cost) is included at all our residences as well as in the Valley Houses.

Glacier, Brio, and Westside have laundry facilities.

  • All buildings have a lounge with full cooking facilities for all to use.
  • All buildings, except Valley Houses, have a common room with cooking facilities and TV for general resident use.
  • FREE WiFi and Cable

What Will Cost You Extra

  • Parking. If you have a vehicle, you must purchase a parking pass and have valid insurance. Parking passes during the winter will cost $25 per month or $100 for the season and are valid from October 1, 2013 – May 31, 2014. Summer parking rates are the same and run from June 1 – September 31, 2014. Please note that there is no free parking at HOUSE. If you have a guest come to visit, you must ensure they purchase a valid parking pass from a ticket dispenser, or they will get a ticket and get towed!
  • Cable. The cost of cable is included in your fees, but we do not supply televisions. If you wish to watch TV in your unit, you must purchase your TV.
  • Utensils. Almost all of our units have the basic utensils and cooking supplies left in them from previous years.

Locations

The people who stay in Whistler Blackcomb HOUSE are here to experience all that Whistler has to offer while to live on a budget. We have a minimum stay of two weeks but our residents usually stay for a lot longer. We offer various locations in the Whistler area.

Glacier Park

Glacier Park, located near Base II on Blackcomb Mountain, is perfectly situated for mountain access via the Blackcomb Gondola. We offer five buildings consisting of three different types of units. Each apartment holds up to six people.

Brio

Brio is located just on the outskirts of the Village, approximately a five-minute walk into town via the Valley Trail. We offer one and two bedroom units holding up to six people. There are no single rooms in Brio. All units are shared.

Westside

Located a couple of kilometres south of Whistler Creekside, Westside is our newest building. Westside groups contain spacious living rooms, dining areas and balconies. The closest bus stop is steps from the front door. Whistler Creekside offers a grocery store, various retail and rental stores, restaurants and two pubs. Uploading at Whistler Mountain is just five minutes away from Westside. This building is a mix of one and two-bedroom units, similar to Brio, holding up to six people. All units are shared.

STAFF BENEFITS

SEASON PASS

As long as you remain an employee in good standing with Whistler Blackcomb you will have a season pass to access the mountains.

  • Season Lift Pass
  • Staff Accommodation – HOUSE – Safe and affordable accommodation for first season employees.
  • Club Shred – For $2 deduction per pay cheque you can join this employee discount program. As a member, you will get a variety of discounts in town – gyms, movie tickets, Vancouver Canucks games and many, many more.

Helpful Statistics on Whistler Blackcomb

Size of resort: Vail employs over 4500 staff at Whistler Blackcomb during the winter season and upwards of 3000 in the summer.

Staff Housing: This location has 3 different locations for shared staff housing and rooms are generally 2-4 people per room with bunk beds or single beds – Allocations are determined by the resort NOT TWHC. Once you have a job contract and get access to the Vail Staff Housing portal is when you can put through any requests to Vail of who you want to share with.

Nightlife: LOTS of nightlife with bars, clubs and extra curricular options

Aussie saturation: Saturation of Aussies is HIGH, for a lot of Aussies this is the only ski resort they have ever heard of

Temperature: Given the location of this resort to the west coast, this is the warmest resort from all resorts, typically only suffering really cold temps (anything below -20 which usually lasts for a couple weeks)

Job Roles: There are a range of outdoor and indoor roles available. Lift operations, base area operations (snow clearing, parking & cleaning), retail, rentals, ticket sales and scanning, food & beverage, tube park, ski school sales. The number of each role is based on seasonal requests from the resort.

Career progression: This employer is world renown so it will look great on your resume. For those looking to climb the management ladder, you will need to stick around for back to back seasons to work your way up. Keep in mind Whistler Blackcomb is a Vail property and you will need to ask your managers about ‘transferring’ your roles back to Australia. This is not a process TWHC deals with – so please ask your managers should you want to head back to OZ and still work for the company.

Ski Pass: This resort offers a free ski pass with your employment.

Size of Terrain: This resort is the largest ski resort in North America with 2 massive ski mountains connected by the Peak to Peak Gondola. The longest run is over 11kms long. Between both mountains there are over 3000 acres of skiable terrain. She is the biggest!

Reciprocal pass options: Vail owns and operates Whistler Blackcomb amongst a tonne of other resorts mainly based in the USA. Your pass gives you limited access at each resort as a staff member. BEFORE you leave on an epic road trip – ensure you have advised your managers of your plans to visit other Vail resorts as they need to complete internal emails and checks prior to your departure. Should you just rock up and expect to be let on the hill with your WB staff pass, you will not be granted access. Ask and clarify details before you go!

Location: Whistler Blackcomb is an easy 1.5HR drive up the Sea to Sky Highway from Vancouver. Vancouver has a large international airport and is only an hour drive to the USA land border with Washington state.

Ongoing employment: The TWHC will assist with your first seasons contract. The ball is in your court – we help you get the job, you need to work hard to keep it. Ongoing extension of contracts are based on seasonal performance and at the determination of management, as is Housing. If in doubt – ask your manager.

Why go here? It’s the biggest and most well known. For a lot of Aussies its the only resort you may have heard of and It’s usually where your mates want to go. Great night club and party action. With popularity, comes more crowds which can mean more lines for lifts etc. This resort will do over 35,000 skier visits in one day over the Christmas period so it gets VERY busy. There are 2 massive ski mountains in one place so the in-bounds skiing and riding is phenomenal and plentiful. So is the backcountry skiing. In the summer, if your a keen mountain biker, alpine hiker or love to climb…yep….this is your place!

Any reasons to avoid? It is absolutely packed to the eyeballs and super busy. Lots of staff do find Whistler expensive When you have more to do in terms of nightlife, bars, drinking and social activities you will generally find you may be spending more of your savings.  Whistler has the biggest housing crisis out of any place in Canada. If you are not going through our programme to secure a bed or having a bed pre arranged, your chances of finding housing at the resort are next to none. They also don’t have any temporary accommodation so you would be paying top dollar to start in a hotel if you don’t have housing.

The snow here can be wet given its proximity to the coast. If your a powder hound – yes, there are killer days….but thats it, days! Other resorts that have powder skiing/riding on tap!

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