NIGHT AUDIT
OVERVIEW
Start Dates: Late Oct to mid-November, depending on the resort
Salary: $16/hour, depending on the resort & level of previous experience
Description
This role is only available at locations with hotels.
Responsible for the operation of the front desk during the overnight shift (midnight to eight am). Will be required to check in/check out guests, make or modify reservations, handle and resolve guest complaints, prepare daily reports and balance transactions. Also must be able to patiently answer all questions of the guests regarding the resort and assist them in every way possible to ensure maximum guest satisfaction.
ESSENTIAL FUNCTIONS
- Run all-night audit reports and report any discrepancies to the Accountant or Front Desk Manager
- Run all nightly reservation reports for reservation managers
- Count the front desk tills and balance the front desk shift payment reports to the main audit ensuring that all entries are correct
- Prepare check-in packages and ensure all guests’ lift passes, lesson and rental vouchers are printed and in correct check-in package
- Follow correct procedures for Direct, Wholesaler and Group guest check-in and check-out
- Answer and assist all incoming telephone calls to the front desk
- Ensure high level of customer service is maintained at all times
- Assist guests with all questions and reasonable requests
- Develop a good understanding of village layout and be able to give directions to all areas of the resort and amenities
- Any other reasonable requests as made by a reservations manager
EXPERIENCE
- Exceptional customer service & interpersonal skills
- Reliable and dependable
- Ability to work independently and with minimal supervision but also as part of a team
- Positive upbeat personality
- Complaint handling & resolution experience
- Well-presented appearance
- Ability to work under pressure, multi-task & problem solve
- Computer skills in MS office products and the ability to learn new systems
*Due to the shift, this position is best suited to a candidate who wants to have maximum time on the snow
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