GUEST SERVICES AGENT
OVERVIEW
Start Dates: Late Oct to early Nov, depending on the resort
Salary: Approx $16CAD per hour
Description
Guest Service Agents provide an outstanding experience for guests. They are responsible for selling products, accepting payments and answering guest queries while creating a warm and welcoming environment. This is a key guest service role that requires dealing with challenges in a friendly and professional manner. This is a customer facing role and you will get to interact with guests to make sure their first experience is an epic one!
ESSENTIAL FUNCTIONS
- Provide excellent guest service
- Determine needs and assist guests with their ski pass purchases in a knowledgeable manner; requires thorough understanding of the resorts’ services and products
- Deal with challenging guest situations in a friendly and professional manner
- Accept payment transactions and accurately complete daily cash-outs
- Assist with filing and organisation
- Other duties as assigned
EXPERIENCE/REQUIREMENTS
- Passion for providing outstanding guest service
- Prior guest service experience
- Previous cash handling experience with the ability to accurately manage a cash float
- Strong self-initiative with a friendly and positive attitude
- Excellent communication, multi-tasking and problem-solving skills
- Strong computer skills
- Possess conflict resolution skills
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