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GUEST SERVICES AGENT

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GUEST SERVICES AGENT

OVERVIEW

Start Dates: Late Oct to early Nov, depending on the resort
Salary: $10.25/hour, depending on the resort

Description

Guest Service Agents provide an outstanding experience for guests. They are responsible for selling products, accepting payments and answering guest queries while creating a warm and welcoming environment. This is a key guest service role that requires dealing with challenges in a friendly and professional manner.

ESSENTIAL FUNCTIONS

  • Provide excellent guest service
  • Determine needs and assist guests with their ski pass purchases in a knowledgeable manner; requires thorough understanding of the resorts’ services and products
  • Deal with challenging guest situations in a friendly and professional manner
  • Accept payment transactions and accurately complete daily cash-outs
  • Assist with filing and organisation
  • Other duties as assigned

EXPERIENCE/REQUIREMENTS

  • Passion for providing outstanding guest service
  • Prior guest service experience
  • Previous cash handling experience with the ability to accurately manage a cash float
  • Strong self-initiative with a friendly and positive attitude
  • Excellent communication, multi-tasking and problem-solving skills
  • Strong computer skills
  • Possess conflict resolution skills

The Working Holiday Club