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CAPILANO SUSPENSION BRIDGE PARK

  /  CAPILANO SUSPENSION BRIDGE PARK

OVERVIEW

  • Season: Early May – Early October
  • Province: British Columbia
  • Accommodation: Not provided
  • Min Age: 19 (British Columbia Liquor Service Wage) or, if not a serving role, just the ability to commit to the full season
  • Jobs: Front Desk, Housekeeping, Food & Beverage
  • Interview Location: Vancouver, Skype

Work in a West Coast rainforest! Surround yourself with ancient trees, bridges, canyons, critters, and an incredible, fun loving team who work together to build an amazing and authentic experience for guests from around the world! At Capilano Suspension Bridge Park, we pride ourselves at delivering a truly unique guest experience unlike any other, inspired by our natural setting. We share our passion about history, the wonder of nature and yummy eats & treats with over 1,000,000 annual guests!

Since 1889 millions of visitors from around the world have followed in George Grant Mackay’s footsteps 450 feet across and 230 feet above Capilano River. Their steps, spanning 130 years, have made Capilano Suspension Bridge Park Vancouver’s most enduring and amazing attraction.

At Capilano Suspension Bridge Park, we love what we do. We spend each day inspired by our spectacular surroundings, connecting with people from around the world. This is an experience that you will always remember and we are always looking for friendly, energetic people who love to connect with others.

JOB VACANCIES

Guest Services Agents

Wage: $14.25 CDN per hour

Shifts Required: Morning – Evening

Duration: Early May – Early October with possibility for extension

Duties: Welcome guests to Capilano and promote the Capilano experience by sharing specific knowledge of the park.  Process admissions, BC Annual Passes, and attend to guests’ needs and enquiries.  Ensure all guests are made aware of marketing promotions and interactive media within our venues, making every effort to exceed expectations.

Special Requirements: Strong Communication Skills 

 

Parking and Shuttle Ambassadors

Wage: $14.25 – 15.25 CDN per hour

Shifts Required: Morning – Evening

Duration: Early May – Early October with possibility for extension

Shuttle Duties: The Shuttle Ambassador’s role includes the sales and marketing of CSBP in downtown Vancouver, as well as the on-site and off-site operational management of the shuttle service, which includes Guest loading, liaising with the shuttle drivers, and communicating with our shuttle service provider on any problems or logistical matters.

Parking Duties: In this role you are the go-to team members for our guests while stationed in our parking lot. You are part of a team that is responsible for monitoring guest safety, traffic flow and providing the first point of contact for the guests of Capilano.  Special Requirements:

 

Facilities & Grounds Team Members

Wage: $15.25 CDN per hour

Shifts Required: Morning – Evening

Duration: Early May – Early October with possibility for extension

Duties: Park Appearance Team Members are responsible for ensuring the overall cleanliness of the park’s outdoor facilities are maintained to a level that amazes our guest. This includes stairways, walkways and pathways. During the winter season, the Park Appearance team in conjunction with the rest of the Facilities and Grounds team, is responsible for snow removal and de-icing of the park grounds.

 

Park Guides

Wage: $16.00 CDN per hour

Shifts Required: Morning – Early Evening

Duration: Early May – Early October with possibility for extension

Duties: Tour Specialists are responsible for exceeding our Guests’ expectations by delivering world-class, on-brand tours that highlight and promote Capilano’s historical background and the West Coast temperate rainforest. Tour Specialists strive to enhance the Guest’s understanding of Capilano and assist our guests in making the most of their time in the park to make their visit memorable.

 

Entertainment (Band Members)

Wage: $16.00 CDN per hour

Shifts Required: Morning – Early Evening

Duration: Early May – Early October with possibility for extension

Duties: Entertainment (Band) Team Members are responsible for creating memorable experiences for our Guests through formal and informal presentations. These include performing music sets, delivering programmed content, and creating on-brand ambiance by greeting guests and posing for photos in assigned themed costumes. Entertainment (Band) Team Members strive to enhance the Capilano Guest experience during our peak periods (summer and Canyon Lights).

 

Food & Beverage Team Members (Baristas and Quick Serve)

Wage: $14.00 CDN per hour

Shifts Required: Morning – Early Evening

Duration: Early May – Early October with possibility for extension

Duties: The Food and Beverage Team Members main duties include, but are not limited to, working with fellow Team Members in the Logger’s Grill, Capilano Coffee Company, Bridge House Café, Canyon Lookout Barbeque, and Cabin to provide excellent food service to our Guests through the preparation, cooking and serving of food and beverage products to our guests.

Special Requirements: Food Safe Certificate

 

Restaurant: Servers, Expo, Busser, Host

Wage: $13.85 CDN per hour + gratuities

Shifts Required: Morning – Evening

Duration: Early May – Early October with possibility for extension

Duties: Our front of house team is responsible for guest and food service at the Cliffhouse Restaurant. Main duties include, but are not limited to, a la carte dining service, cleanliness and organisation of the restaurant, proper food handling procedures, up selling, following opening and closing procedures and providing a seamless Guest experience.

Special Requirements: Serving It Right (Available Online)

 

Culinary: Line Cooks, Dishwashers

Wage: $15.00 – $18.00 CDN per hour + gratuities

Shifts Required: Morning to Evening

Duration: Early May – Early October with possibility for extension

Duties: The Prep or Line Cook is part of the Food and Beverage team. Your main duties include, but are not limited to, working with fellow team members to provide excellent food service to our guests through the preparation, cooking and serving of products in a food safe facility.

Special Requirements: Depending on position level, culinary certification an asset

 

Retail Sales Associate

Wage: $14 CDN per hour + $1.50 per hour sales forecast bonus

Shifts Required: Morning to Evening

Duration: Early May – Early October with possibility for extension

Duties: Our Retail Team Members provide our guests with once in a Lifetime experiences in the Trading post. With strong product knowledge and a love for interacting with guest, individuals in this role help our visitors choose products that will remind them of their visit to Capilano Suspension Bridge park.

Special Requirements: Depending on position level, culinary certification an asset

 

STAFF ACCOMMODATION

Unfortunately, at this moment in time, The Capilano Suspension Bridge Park is unable to provide company subsidised staff housing. The Capilano Suspension Bridge Park is working hard towards developing a staff housing program to better meet the needs of future Team Members with a passion for the tourism industry in Vancouver.

The Capilano Suspension Bridge Park is located just across the bridge from downtown Vancouver, a 15-minute drive or a 30-minute bus ride with Bus stops at our front door. The Capilano Suspension Bridge also offers a free shuttle that is available to our Team Members to assist in getting them to and from work.

A Vancouver orientation sheet will be supplied to you to assist you in locating potential housing options for the duration of your employment and other essential need. You may also choose to wait and meet your new colleagues and find a place together, this may give you more options as to the type of accommodation you are looking to secure.

The Capilano Suspension Bridge Park will provide as many resources as possible to help you locate staff housing upon arrival to Vancouver.  Do your research before you arrive so you know the pricing and availability on the types of accommodation you are looking at.

STAFF BENEFITS

TM Discounts:

  • Free coffee, tea and fountain pop with your reusable cup
  • 30% off at the Loggers’ Grill, Cliff House Restaurant & Trading Post Gift Store
  • 40% off meals at the Capilano Coffee Company
  • Guest passes for friends & family (see manager)
  • 40% discount at Stanley’s Bar & Grill (Sister Property)
  • 30% – 40% discount at Prospect Point’s various outlets (Sister Property)

 

Social Events:

  • Team Cap Group organises multiple Monthly Team Member events throughout the year ranging from, pub and trivia nights to Hawaiian themed lawn bowling.

 

Rewards:

  • Scholarship opportunities
  • Vancouver Tourism Awards
  • Excellence in Show Awards
  • Brightest Light Awards Team Events
  • Opening Night (summer)
  • End of season soiree
  • Friends & Family Night
  • Holiday celebration
  • Department specific

 

Activities

  • Tourism Challenge Passport: Complimentary admission to over 30 other attractions within the Vancouver area  (Must start employment early May to take full advantage of this program)

 

 

Health & Wellness Program

  • Multiple Charity Runs throughout the year
  • Employee and Family Assistance Program (Confidential Counselling and Support)
  • Complimentary flu immunisations for Winter Team Members

The Working Holiday Club